Privacy policy

1. Who we are and how to contact us

52.453.964 FERNANDO FELIPE FERREIRA, CNPJ 52.453.964/0001-99, Itajaí/SC.

Data protection officer or privacy contact: Fernando Felipe Ferreira, privacidade@segurichat.com.

2. Two roles

For the user account, Segurichat is the controller. For WhatsApp contacts, conversations, media and recordings, the customer company is the controller and Segurichat is the processor.

If you are a contact of a customer company, contact that company. If a request reaches Segurichat, Segurichat forwards it to the customer company.

3. User account data

Segurichat processes name, e-mail, photo, role, access sessions, two-step verification factors and the record of acceptance of the terms.

The purpose is to create the account, protect access and provide the service. The legal basis is performance of the contract. [REVISAR COM ADVOGADO]

4. Cookies

Segurichat uses only the session cookies needed for you to sign in. There is no tracking and no behavior analytics.

5. Sharing and sub-processors

• [PREENCHER: provedor da VPS e país]: hosting.
• Resend (USA): e-mail delivery.
• Backblaze B2 (USA): backup.
• Meta and WhatsApp: messaging network.
• The CRM that the customer company connects. With Kommo, the content of the chats of the linked numbers is sent to Kommo, which acts as a processor for the customer company. [REVISAR COM ADVOGADO]

6. International transfer

Some sub-processors are outside Brazil. [REVISAR COM ADVOGADO: base of art. 33 of Law 13.709/2018]

7. Retention

• Account data: while the account exists.
• Backups: up to 30 days.
• Access logs: [REVISAR COM ADVOGADO: period, Marco Civil da Internet, art. 15]
• Contact data: the customer company sets the retention. See the Terms of use (Portuguese).

8. Your rights

Law 13.709/2018 (art. 18) gives you the right to confirm processing, and to access, correct and delete your data, among others. Write to privacidade@segurichat.com. Response time: [REVISAR COM ADVOGADO].

9. Security

• Encrypted CRM token.
• Two-step verification.
• Data isolation per organization.
• Daily encrypted backup.